About Us – Your Trusted UK Online Store for Unlocked Phones

At Phone-UK.com, we make buying phones online simple, transparent, and completely trustworthy. Our mission is to provide genuine, high-quality devices and accessories to customers across the United Kingdom — without unnecessary mark-ups or middlemen.

Our Journey

For over 12 years, our team has worked in wholesale mobile phones and electronics, supplying major high-street retailers and e-commerce giants. This experience taught us how traditional supply chains inflate prices and complicate customer service. In 2022, we decided to change that by going direct — bringing phones straight from official UK distributors and manufacturers to you at fair prices.

How We Stand Out

• Direct sourcing from trusted UK distributors and manufacturers – all devices are genuine, new or professionally refurbished, with full warranty coverage.
• No dropshipping – the stock you see online is physically in our London warehouse, ready for immediate dispatch.
• Clear pricing – no hidden fees or unnecessary mark-ups, so you know exactly what you’re paying.
• Integrated services – our own FlexiPay 0% finance, customer support, repairs, and returns all handled in-house.

Our Core Values

• Transparency: Honest pricing, accurate product descriptions, and real stock availability.
• Customer-first approach: Free delivery on orders over £20, 30-day no-quibble returns, and fast UK-wide shipping.
• Quality: Only devices we would personally use are listed on our site.
• Reliability: Next-day delivery to major cities and fully tracked shipments across the UK.

Why Customers Choose Phone-UK.com

• Thousands of verified 5-star reviews from satisfied UK customers
• Flexible payment options — pay upfront or spread the cost interest-free with FlexiPay 0%
• 30-day returns policy with free postage
• 12–32 month warranty on every phone
• Dedicated UK-based support team available 7 days a week

Our Promise to You

We aim to be the most trusted online retailer, not the biggest. Every order is carefully packed, dispatched quickly, and supported by a team that genuinely cares about your satisfaction.

Supporting the UK Community

We operate as a small, independent UK company. By keeping things simple, honest, and customer-focused, we support a local economy that values fairness, quality, and transparency. Our goal is to make online shopping stress-free and enjoyable for every UK customer.

Contact & Connect

If you have questions about products, delivery, finance, or warranty, our friendly support team is ready to help via live chat, email, or phone. We respond quickly and provide practical solutions for every inquiry.

Thank you for choosing Phone-UK.com — where genuine products, fair pricing, and excellent service meet.

About Us & Phone-UK.com – Frequently Asked Questions

Who are Phone-UK.com?

We’re an independent, family-run British company based in London. For over 15 years we supplied phones to major UK retailers, and now we sell directly to customers — cutting out the middlemen and passing the savings straight on.

Are your phones genuine and brand-new?

Yes. Every phone is 100% genuine, sourced directly from manufacturers or official UK distributors. No grey imports, no fakes, no dropshipping.

Where is your warehouse and where do you ship from?

All stock is held in our London warehouse and ships from the UK. You are buying from a proper British company, not an overseas dropshipper.

Do you have a physical shop I can visit?

We are currently online-only, which allows us to keep prices low. All orders are dispatched from London with full UK support.

Why are your prices lower than the high street?

We don’t have expensive retail stores, we don’t pay high distributor margins, and we don’t add large mark-ups. You pay closer to the real wholesale price.

What is FlexiPay 0%?

Our in-house 0% interest finance plan — no third-party lenders involved. Spread the cost over 12, 24, or 36 months. First payment only after delivery. Full details available on our FlexiPay 0% page.

Do you deliver next day?

Yes — free next-working-day delivery to London, Manchester, Birmingham & Leeds for orders placed before 12:00. All other UK locations receive free delivery in 1–3 working days.

What warranty do I get?

Every phone comes with a minimum 12-month warranty (many have 24 months). Full warranty repairs or replacements are free, and return postage is covered both ways.

What is your returns policy?

30 days, no questions asked, completely free returns — we even provide a prepaid returns label. FlexiPay 0% agreements are cancelled immediately if the phone is returned.

Where is your customer support based?

All support is UK-based in London. Live chat, email, and phone are answered by our own team 7 days a week — no overseas call centres.

Do you price-match or offer student discounts?

We keep prices as low as possible every day, so traditional price-matching is not offered. Occasionally, we send discount codes to newsletter subscribers.