Privacy Policy & Terms – Protecting Your Data and Your Rights

We are committed to being transparent and fair about how we collect, use, and protect your personal information. Our terms of service are customer-focused and written in plain English so you can shop with confidence.

Privacy – How We Handle Your Information

Information We Collect

• Name, delivery address, email, and phone number when you register or place an order
• Payment information – securely processed by trusted third-party providers (we never store full card details)
• Device and browser details, IP address, and browsing activity on our website (via cookies and similar technologies)
• Records of any communication with our support team
• Credit and identity information only if you apply for FlexiPay 0% (processed by us as the lender)

How We Use Your Information

Your data is only used for legitimate purposes, including:

• Processing and delivering your orders
• Managing FlexiPay 0% agreements
• Providing customer support
• Sending essential service communications (order confirmations, dispatch updates, etc.)
• Sending marketing communications only if you have opted in
• Preventing fraud and complying with legal obligations
• Improving our website and services

Data Security

We protect your data with:

• 256-bit SSL encryption on all pages
• Secure PCI-DSS-compliant payment processing
• Strict internal access controls
• Regular security testing and monitoring

Cookies & Similar Technologies

We use essential cookies to ensure the website functions correctly and optional cookies (analytics, advertising) only with your consent. You can update your preferences at any time via the cookie banner or browser settings.

Data Retention

• Account and order details – 7 years (UK tax and consumer-law requirements)
• FlexiPay 0% agreements – duration of the agreement + 6 years
• Marketing preferences – until you withdraw consent

Who We Share Your Data With

We only share personal data when necessary:

• Couriers (name, address, phone) for order delivery
• Payment providers and credit-reference agencies (for FlexiPay 0% only)
• Legal or regulatory authorities when required by law

Your Rights Under UK Law

You can exercise your data rights at any time, including:

• Request a copy of the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing communications
• Submit a complaint to the Information Commissioner’s Office (ico.org.uk)

To exercise any right, email privacy@phone-uk.com or contact us via live chat.

Terms of Service – Using Our Website & Placing Orders

• You must be 18+ and a UK resident to place an order or apply for finance.
• All prices include VAT and are accurate at the time of display; we reserve the right to correct obvious errors.
• An order is only confirmed once we send a confirmation email and payment is authorised.
• Ownership of goods passes to you once payment is received in full (or on delivery for FlexiPay 0% once the agreement begins).
• We may cancel or refuse orders in cases of suspected fraud or pricing errors (full refund issued immediately).

Liability

Our liability is limited to the purchase price of the item ordered. We are not responsible for indirect or consequential losses.

Governing Law

These terms are governed by the laws of England and Wales.

Changes to This Policy

We may update this page from time to time. The latest version is always published here, with the update date displayed at the top.

Thank you for choosing us. Your trust is important, and we are committed to protecting your data and providing a safe, fair shopping experience.