Contact Us – Phone-UK.comWelcome to our Contact section. As an independent, London-based online retailer of unlocked mobile phones and consumer electronics, we make every part of your shopping experience simple, safe, and fully transparent. Whether you need product advice, help with an existing order, or support with warranty and returns, our UK-based team is ready to assist you seven days a week.
How to Place an Order
You can place your order directly on our website at any time. No account is required, though registered customers automatically receive loyalty benefits and discounts on future purchases. Our checkout is fast, secure, and designed to take only a few seconds.
Payment Options
We support all major UK payment methods, including debit/credit cards, PayPal, Apple Pay, and Google Pay. For added flexibility, you can also use our in-house FlexiPay 0% instalment plan — interest-free, no upfront payment, with the first instalment taken only after your item has been delivered. Full details are available on our Payment Options page.
Delivery Information
All orders are dispatched from our own fulfilment centres in London, Birmingham, Leeds, and Manchester. Place your order before 12:00 for next-day delivery in these cities. Delivery is fully tracked, fast, and free on orders over £20.
UK-wide Delivery: Free 1–3 working-day delivery across the rest of the UK. Weekday orders placed before the cut-off time are dispatched the same day, and tracking details are provided as soon as your parcel leaves our warehouse.
Returns, Exchanges & Warranty
We offer a simple, customer-first returns process. All customers benefit from a 30-day no-quibble return window with free return postage. Warranty support is available for 12–24 months depending on the device. Detailed instructions are available on our Returns & Warranty page.
Customer Support
Our support team is entirely UK-based — no outsourced call centres. We are available daily to help with:
- Product questions and recommendations
- Delivery and availability queries
- Order status and tracking updates
- Returns and warranty assistance
We respond quickly and aim to resolve most enquiries within the same day.
Contact Details
Online Store
Email: support@phone-uk.com
Mon–Sun: 8:00–20:00
Service & Repairs
Email: service@phone-uk.com
Mon–Fri: 9:00–19:00
Warranty Support
Email: warranty@phone-uk.com
Mon–Fri: 9:00–19:00
Live Chat
Available daily from 8:00 to 20:00. Use live chat for the fastest response.
Send us a message anytime — we aim to respond within minutes, providing practical solutions and guidance for every enquiry. Thousands of UK customers trust Phone-UK.com for reliable service, genuine products, and peace of mind when buying online.
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